Customer Testimonials
Always a pleasure doing business with Service Advisors, especially Michael Moter. His exceptional customer service skills beat any other Advisor at Safford. He always greats his customer, is friendly, and is willing to listen to your issues and resolve them. Only downside to the actual mechanics are. the last two oil change visits they did not top off the fluids (Windshield washer reservoir). At $108.69 for oil change and tire rotation you'd think they would still do the fluid top off!
Roger was outstanding. Purchased a 2022 Ram Laramie 2500. Transaction and service were outstanding. Would definitely refer a friend.
This dealership continues to be consistently reliable. The service department is one of the best managed ever. They really go the extra mile to make you comfortable. Additionally, if you want to know everything about a Dodge Truck go see Al in new car sales. He is really knowledgeable!
The number one dealer to deal with in Fredericksburg They are also didn’t go to a lot of steps to make sure you get the right vehicle you want
It was excellent as always. They gave me a ride home because the service would take overnight and delivered my car the next day. I was able to continue my day at home while my car was being fixed. The work as always was excellent as well. They know my car and keep it running top shape always. I only go to Safford when I am home. Evry service I need they provide. I will always go there first unless I am out of town and have to get repairs done.
Awesome it was. Our salesman Gabe was hands down the best salesman I have had the pleasure of closing a deal with and his support team was equally as wonderful to work with. This was our second car in 4 years from the Safford Group and we love our Jeep Grand Cherokee.
First time ordering a new vehicle thru Safford, they did a wonderful job at keeping me updated on the process of it being built and then delivered!
Safford Dodge has always been great to work with. Martha in the service department has always been very friendly and super helpful when I visit.
Martha was very helpful and found that I had purchased a maintenance contract when I purchased the Challenger in 2019 saving me $110.00 on my oil change and tire rotation. Excellent Service
Had my Jeep Patriot in for service and they did a great job. They didn’t try to sell me services I didn’t need and the price was reasonable.
Got the early & they took me right away, everyone was kind & provided excellent assistance. Best dealership I’ve ever worked with.
The entire Safford family of Fredericksburg was amazing. The process was so simple and quick and made it easy for me to purchase a vehicle. As soon as I pulled up they welcomed me and my family and still be cautious while in a pandemic. I love that everyone was humbling and patient through the process. I didn’t feel any stress, pressure or frustration as they worked with me with financing opportunities, and protection offers. I will share my experience with everyone to purchase a vehicle at Safford. If I choose to buy another vehicle it will be through ...
All assurances made by service writer were accurate and on time well done with my thanks
We were on a long trip and had an emergency breakdown. We were treated like royalty and were on our way again by the end of the day. Exceptional service
Always respectful courteous service and quick and reliable professional work.Work performed is reasonably priced.
Everyone I had the pleasure of dealing with on the day I bought my truck were all super friendly and definitely made you feel welcome! Shout out to Dexter McDougle , he was amazing through the entire process , Semper Fi brother!
The service Rep that usually attends to my vehicles maintenance needs is Martha. She always provide me with the information needed in order to make the best decision. The Gentle man that is stationed besides her also always provides a premium service.
Gel always makes me feel like I’m part Stafford Chrysler Jeep Dodge. I know my truck will always be taken care of to the fullest. Joe
Service department personnel were knowledgeable and very helpful. They called and updated us on the required repairs prior to completing them so we knew what was actually going to be performed.
Great mechanics, brought an old truck to new performance quickly. Enjoying a ride I. A restored truck.
Our buying experience was amazing. Jamal & Troy answered all our questions and walked us through items that needed further explanation. We expect to keep our Jeep for a very long time but would not hesitate to buy from Safford Jeep of Fredericksburg again.
Gil Brown - great service rep. Wish there were more like him. Now if Chrysler can get their 'back ordered' parts issue resolved . . . .
Always my ‘go to’ place for service. Fair and honest; what more could you ask for!! They don’t try to push unwanted service in you. Thanks Alley; for finding that coupon!!!!
The sales staff and finance crew were absolutely awesome they were not pushy and did everything they could to help me in getting a car Joan and Roger are great people and understand what it takes to make things happen. Highly recommend this dealership
Mike took great care me during the initial ticket writing and through warranty follow up. thanks
Gil was extremely helpful in facilitating my repair and got me in and out with a smile!
Service was fast, also they went over all the fluids and tires etc. so far I've have great service with this dept.
Prompt, courteous, and professional service by the Service Department staff. I was in-and-out in 40 minutes!
The dealership provided excellent customer service including their concierge service picking up and dropping of my Gladiator. The service advisor followed up with me about needed services and assisted with setting up the follow-up appointment to get alignment taken care of.
Simply the easiest and most pleasant Service call I've ever had. My Service Advisor Joe nailed it.
Got to my appointment an hour early so engine could cool down. Talked to Mike on desk n he took care of everything. The mechanic did the work quickly n efficiently. I was out in notime. Quite satisfied.
Great, personable staff who helped me in my car buying experience. Even the financial portion of the purchase was made comfortable by the pleasant personality of the individual. I think this was the third vehicle I’ve purchased and the reason I keep coming is due to the treatment I’ve received past and present!
I always have a great experience at Safford Dodge! My service advisor Jim Bogan is awesome, he always keeps my vehicle up to date. He always helps me out with any question or problem with my car! I will keep coming back for all my services!
Great service!! Great people and overall great experience like always!! Gil was great and his customer service was outstanding! Recommend this dealership to anyone and everyone!
Very professional and easy to make an appointment. Professional service technicians and service writers. Work was completed in a very timely manner.
Stafford Dodge very clean boys whatever I need maintenance on my truck I’ll bring it to Martha service department I have bought two vehicles from Stafford Dodge was always treated with professional my special thanks martha for hard work and for keeping me updated on the progress of my truck thank you Martha
Excellent work ethic. Friendly staff. Clean facilities. Gill Brown goes above and beyond what you would expect.
They found the problem and we have to take it back when the parts purchased come in. Outstanding repair and customer service by Jim. We bought our car from this dealership and the sales person helped us choose the kind of car we needed.
Gil is our go to Service Advisor. He’s honest and always makes sure we are safe on the road.
Joe is a phenomenal service advisor. Gave me recommendations and advice and even cleaned my car before giving it back to me
Easy experience. Jamar was personable, professional and easy to work with. Very satisfied with our new truck and the overall experience. This was not our first vehicle purchased from Safford of Fredericksburg, and it definitely won’t be the last.
Responses were prompt, professional and friendly. Adequate time was taken the sales staff and all others connected with the dealership.
Don’t come here a lot but when I do Martha always makes me feel welcome and willing to address any concerns. She’s very professional and she is always keeping me updated on my progress. A great asset to the dealer!!!
Dexter McDougle was very professional and understanding of my concerns of buying a used vehicle. He made the process a lot less painful.
Our purchase at Stanford Jeep went great. The sales person (Skyla) was friendly, knowledgeable, and very helpful throughout our process. The entire experience was hassle free from start to finish. Thank you all for the awesome car buying experience.
Used car sales manager Jeff McCallum, salesperson Sammy Malaeb and finance manager Mike Rinker are the best. My experience was fantastic. I’ve previously bought both Jeeps and Trucks from this dealership and had them service my vehicles and they never disappoint. Highly recommend this dealership! Both new and used!
The service department is very helpful and communicate well. Much better than other dealership I have used Worth the drive to get service done here
Great service, timely and affordable. Would recommend Safford Chrysler Jeep Dodge of Fredericksburg to everyone.
Martha representative was extremely awesome! Always updating you and ensuring you are aware of any changes. Awesome Staff! I will recommend this dealership to any all of my friends!
Always great service!! From sales to service everyone excels in customer service. Have been coming here for the last 10 years. I wouldn’t go anywhere else.
Great service, personnel and location!! Recommend to everyone. Service was fast and efficient, everything I asked for was done. Joe was on top of things and was notifying me each step of the way during my service. Will use them for future services!!
Ally was a great advisor and keep up very informed. Our appointment time was good and they got us out quickly. Recommend to all who need service.
Scott my advisor for my oil change was very informative along with the mechanic who worked on my vehicle (not sure what his name was) but I received a video link and it went over what was done.
After a busy work week I realized I needed an oil change so I headed to Safford to have it done. Josh greeted me when I pulled into the service drive and wrote my vehicle up for service, he gave me an estimated wait time and then showed me to the waiting area. He had my vehicle back to me within the estimated time and had me on my way! Great experience from start to finish
Another stellar experience with the Safford staff who helped me arrange another super purchase via digital platforms! Leo N., Troy E., and Al A. went above and beyond and delivered vehicle and paperwork to my doorstep. Exceptional vehicle and no detail overlooked.
Excellent service representative. My experiences are always outstanding. Gil did a great job with my service request.
Friendly and aconmendated my needs. provided great service and gave me an excellent experience. Provided guided and gave detailed information for all the types of vehicles.
Service was polite, professional and respectful. I will do more business with them. Thank you.
Fast , efficient and Roger for us our gladiator with everything we wanted in it . Excellent customer service! Finance was quick and simple ! We love our new Jeep Gladiator
Great place to buy a vehicle. Ed Stanley met us on our first visit to look at trucks... first time truck buyer. He was courteous and we stayed in touch. After some searching in the Richmond area we returned to Fredericksburg to purchase, the main reason was Ed! He is top notch! We will recommend the dealership to others.
This Jeep department has great communication and follow up from service department. Very professional service and customer support.
Appt was set and car taken in immediately. Sat for approx 45 minutes and oil change completed. Also included vehicle checkup for exterior, underhood checkup and under vehicle checkup. All completed and good to go. Price increase, but that is expected with this covid economy.
Excellent staff at Safford Jeep they are always courteous and very knowledgeable. Thanks for the great service your dealership provides. 🙂
Very accommodating. Friendly staff. They get you in and out quickly. Wait area is clean and comfortable with coffee and water available.
The service rep Joe was absolutely wonderful. Responsive, knowledgeable, and accommodating. Friendly atmosphere. Highly recommended. I have had three vehicles serviced there without experiencing any problems.
the work was done quickly withen there quote although Chrysler Corp left us hanging as the repair for the TIPM was handled differently for the Jeep and other badges in there lineup.
Overall buying experience was painless and quick. The dealership’s process was extremely efficient. Could not have been happier. Would highly recommend to anyone who is in the market.
Our 2016 Jeep Cherokee Trailhawk intermittently shifts hard and occasionally even pops as if you hit a deep pot hole. I took out Jeep into Safford Jeep of Fredericksburg in January 2021 and more recently in September 2021 for a diagnosis; unfortunately, the service department was not able to replicate the issue, so I'm stuck having to figure it out for the time being. This dealership did give it a good try to replicate the issue, specifically this last time, which was appreciated. I understand the complexity of intermittent warranty type issues which I believe is occurring with our Jeep, so I ...
Very helpful. Great experience. Joe was very knowledgeable and friendly and answered all my questions.
Service check good. Revealed things that needed care. Flexible schedule. Got it in and repaired. Note: When you buy from Chrysler, get a written copy of your extended warranty.
Service department is pretty good. Car was delayed slightly for standard service, based on customer demand. I was able to pick my vehicle the next morning.
Great staff very professional. Answered all my questions. Vehicle was in superb condition recently washed and vacuumed. Great overall experience. Vehicle provided to me with full tank of gas and four of facility.
All the people from sales to service are so nice & helpful. The aftercare is most appreciated. They really care about ur safety & ur auto health.
Working with Roger, Sean and his team was awesome! Easy to work with and very friendly team members. I would recommend Safford Dadge to anyone!
Had my 2012 Fiat 500 serviced at Safford Chysler jeep fiat and they did a great job ,friendly people,fast service.would recommend to a ny one
This dealership is EXCELLENT! I bought my Jeep in 2011 and continue to have my Jeep serviced there. I have received prompt responses and exceptional customer service on all occasions.
The service Advisor (josh) has great customer service and is very knowledgeable. The work I had done on my Jeep Wrangler I was very satisfied with.
The mechanics took good care of my car, and the service advisor, Gil, was a true professional--friendly, knowledgeable, and considerate. I highly recommend Gil and Safford Dodge of Fredericksburg.
I was pleased with how the dealership welcomed me to their business. I also enjoyed working with Joe as well.
I have been taking my vehicles to this dealership for service for a few years now. They have always been very helpful and courteous. Staff has gone out of their way to get any issue resolved and provide great customer service
I loved the communication and attention to detail. My every request and concern were met and I had the best most convenient experience since owning my car.
Fantastic care was taken on my car and exceptional communication. Was completed with the requested work far earlier than planned. Only Dodge dealership service center I will trust locally.
Good service with no problem. My service rep is is always helpful and easy to talk to. I have both my vehicles serviced here and have been happy with the service
Always very helpful and able to resolve car service by the next day. Appreciate the follow up if cost goes above $200.00. Good job
I've had nothing but positive experiences every time I've brought my truck in for service. The service team has done a phenomenal job working with me, and every time I've walked away satisfied.
Safford Jeep and their entire team is the best I have ever experienced. I must admit I was concerned about trying to purchase a vehicle during the chip shortage but wanted to see the Grand Cherokee L firsthand. When arriving at the dealer, I was met by the gentleman at the reception desk. He was a very welcoming and friendly, super nice guy. I was than met by Jackie Gibbs, she is a superb, beautiful individual. She answered all my questions but at no time did I feel rushed or pressured. She introduced me to Troy Evans, Sale Manager. He ...
They were very friendly, and they waited on me as soon as I got there.He checked for me and let me know the cost.
First of all thank you to Roger! Went into Jeep just to look not thinking I would actually get a vehicle. Walked in and Roger was there to welcome us, he was extremely friendly and listened to what I was looking for and what I wanted to be around price wise. He took the time to show me a few vehicles and they were not really what I was looking for. I told Roger what my dream Jeep was and he made it happen. He found it for me and at the price point I wanted to be at! Thanks ...
Always buy my vehicles from here. Great service and great deals They notify me when my car needs service.Best dealership around the area. I will continue to use this dealership.
Low pressure. Everyone was positive and easy to work with. Responsive to questions. I would recommend this dealership and would purchase another car from them.
This was my first visit and I was impressed with all aspects of the service. The waiting area was clean and the whole facility was nice. The staff were helpful and I will be back.
Martha Lewis was very helpful, and very professional!!! I was very satisfied with the help I got from Martha Lewis!
The service was outstanding! Chenyne Hoke was Awesome! I was really Impressed with Cheyne's customer service. I will certainly be back because of the service and the great energetic positive attitude.
I have purchased several vehicles from Paul at Safford and just when I thought the experience was perfect, they made it better with the next sale my most recent purchase was a used Ram 1500 Limited. On the third day after delivery I couldn’t get it started (so many extras failure to start was my fault). I called Paul and without the slightest pause he said, “I can’t see your truck to figure out the problem so a tow truck is enroute and the lot attendant is bringing you a car to drive.” I will never buy at another ...
Josh explained each repair and helped me understand some upcoming maintenance. The staff is always courteous and polite. I am always glad to come here for service.
I’ve been coming here for about 7 years. Never disappointed in their customer service or their vehicle maintenance. Have never had a less than pleasant or friendly service from any of the numerous service advisors who’ve been assigned to me & my vehicle. Thank you guys & gals!
Good customer service would recommend this company to others. Seem Ed concerned about solving my vehicle problems. Gave helpful recommendations. Waiting time can be reduced but overall all I was satisfied with everything.
Great staff and great prices, I definitely recommend looking here for yourself. I was able to find exactly what I was looking for and for a great price
I received the service that you would expect from this dealership. Service rep was astute. I would recommend to anyone looking for honest customer service.
I’m a long time Safford customer. They’ve always treated me fairly in both sales and service. This trip was no different. Facility is clean and well kept, people were friendly and helpful. Service was done quickly and correctly.