Our salesman, Scott Rader, was open and honest. He's always available to contact if I need anything or have any questions, even after the sale was final. This was an excellent experience from start to finish.
I am extremely dis-satisfied with the dealership and the service they provide. On labor day 2015, I walked into a this dealership and purchased a 2015 Brand New Jeep Cherokee. Let me preface this with the fact that I am real estate agent for Century 21 New Millennium and this vehicle will be used for business. My old car was a GMC Terrain, I had for several years and was EXTREMELY satisfied with the service I received at the CHEVY dealership. I almost bought a car from them the same day and now I wish I had. I only traded my car because I am a REALTOR and the car was getting high in mileage and I wanted a newer car for business. So I walked in on 9/7/2015 and bought a new 2015 JEEP Cherokee.
A few days later 9/12 it rained and the JEEP was leaking water in trunk from the passenger side speaker. I immediately called and they said bring the vehicle in to service. We drove 42 miles to bring it in immediately and Chris from service felt the water coming from speaker and said they couldn't look at it until Monday 9/14. At this point I had owned the car for only 4 days. We said fine and left the car there for the entire weekend. We didn't get a rental car or any offer of the such, no apology for a new car we were sold that leaks, no assurance it would be fixed, not even would they look at it WHILE it was leaking to diagnose the issue. Chris in service said yes I feel the water but our leak specialist won't be in until Monday.
Monday afternoon my husband called the dealership to see if our car was done since we received NO calls. They said yes it is done, we can come pick it up. When we went to pick it up (42 miles away) the receipt showed they didn't do anything to the car. We thought was a mistake so asked what was wrong and they said need to call the guy that worked on it but he had gone already. The next day we called again (they did not call us) and they confirmed they couldn't recreate the issue so NOTHING was done. It was in the shop for 3 DAYS and nothing was done. We of course were not happy and advised we would not be happy if it leaked again. At this point we had taken it home not knowing they didn't do ANYTHING to it. So if it leaked again we would bring it back.
The next time it rained, OF COURSE it started leaking again and now it is leaking heavier than before. We called Safford WARRENTON (since closer to us) and they said their leak specialist is not there until FRIDAY (this was Monday night). So we then called Fredericksburg Safford where we bought it and they had it in the shop days without doing anything before, and spoke to several people, and they said bring it in on Wednesday. At this point the towel in the trunk was soaked from the water. Tuesday night we dropped it off, with the towel in the trunk still wet. Wednesday 9/23 we call again and spoke to Howard in service and they keep saying they cannot recreate the leak and therefore had done nothing with the car. They had not taken the speaker out or looked at roof rack or anything they simply ran water over it to try and recreate. At this point the speaker must be damaged since it isn't an outdoor speaker and/or some evidence inside the wiring to show the water damage.
I called and immediately asked for Sales Manager or someone in charge and was told by the receptionist that they were gone (or didn't want to help of course). They finally put me on the phone with Jeff McCallum which is not even a manager in the new car department but he advised me he was the Sales Director, he failed to mention he worked in USED cars not NEW cars. I proceeded to tell the story about how they refused to give me a replacement vehicle and that I am owed this to be fixed or a new car. Again at this point I have owned the car only 16 days and has been in service shop twice already. He assured me the General Manager will call in the morning.
The service they provide is horrible. I will NEVER buy a Jeep again nor use this dealership. I owned multiple cars from Radley Chevrolet and even for small repairs they would offer to drive me back to my office or get me a rental. I have never had a dealership offer such poor service and I buy a new car every few years for my business. I will tell my story on my blog. DO NOT USE THIS PLACE TO BUY A CAR.. if anything goes wrong they treat you horribly. NOT TO MENTION I HAVE A BRAND NEW CAR THAT LEAKS.
I worked with Beverly Riley over the labor day weekend as I was looking for a used car. Her straight forward way of working was a relief for me and stood in stark contrast to some of the other sales people at other dealerships in the area. In the end I knew I could come to a deal at a fair price, and did not receive any pressurized sales tactics. There also wasn't any hidden ancillary fees, which I received from some of the competitors.
I would look to work with Beverly again. She built trust. For me, that means a lot.
Safford was one off the dealers that responded via the TrueCar inquiry. While Safford was the highest priced, their people were courteous, prompt and provided helpful information. Head and shoulders above two of the other dealerships. Their customer service is excellent. .
Worthless I found the solution they would not listen to me.... The pcm requires being flashed or reprogrammed since being put on aftermarket. Would not listen to me. I will be in the dealership tomorrow. Trust it will not be good.