Scott Rader, Brian Bishop, Chris Atchison and the rest of the gang at Safford Chrysler Jeep Dodge of Fredericksburg are truly committed to customer service!! My Husband and I have purchased two vehicles from these folks and we always go back for service even if it just an oil change. They consistently go above and beyond in all areas and with pride. If you are looking for an honest, hassle free experience go see my friends at Safford. You will always leave feeling great about spending your hard earned money here!!
I started the process by inquiring online about a jeep that they had in stock and Sandra Davis quickly responded to all of my questions and set up a time for me to come and take a test drive. Sammy Harmoush greeted me at the lot and was great to deal with the whole way through the process and we worked out a deal that was great! When it came to the financing I worked with Gary Southall and he was able to get me a great rate and term to fit right into my budget. The customer service that I received was top notch. Thanks to everyone involved, especially Sammy Harmoush, for getting me into my new to me Jeep Wrangler Unlimited!!
I wasn't in the 'immediate' market for a vehicle since I dearly loved my 2003 Ram 1500. I tested several Ram's in two different trips. I settled for a 2014 Laramie and I am satisfied with it. Sammy was very patient and assisted us very well. The only thing I am not happy with is the U Connect. I was told that I could use my iPhone connected apps with the U Connect. This is not so. The only thing I can do is Bluetooth telephone use and the music app. Anything else worthwhile requires a paid subscription.
Sammy greeted us with much enthusiasm, but no pressure! He was very professional, knowledgeable, and friendly! Sammy made the buying experience of our 2011 Dodge Dakota very easy and he treated us with much respect and really listened to our needs. He continues to provide great service after our purchase! Job well done Sammy!!!
I was greeted by Sammy as I got out of my vehicle. I told him the vehicle that interested me and he quickly got the key and escorted me to the vehicle. We took a test drive and I agreed it was the vehicle I wanted. Sammy then very efficiently guided the process that takes you from one vehicle to owning another one. He had a warm style and was very careful to make sure I understood each step. I was in and out with my new vehicle with no hassles. I later had to call him to let him know I had left something in my old vehicle and he was able to retrieve it for me and set aside safely. I would recommend him to anyone looking to buy a vehicle from Safford Fredericksburg.
The staff were very customer service oriented. The procedure to buy a vehicle was pain free and qick. Scott Rader was very knowledgeable, helpful and spent a lot of time explaining every component of the vehicle we bought made you feel comfortable ame like we were the only customer. I would refer anyone without hesitation to Scot .
Sammy Harmoush was wonderful. We had a mix-up thinking the car we had selected over the internet was in Fredericksburg but actually it was at the Winchester dealership. Sammy immediately went to work having the car brought to Fredericksburg. Meanwhile Sammy showed us another car, same year and same model so we would know what we were getting. Our car came in the next day and we fell in love with it. Sammy would not have been nicer or more helpful. All the employees at Safford went out of their way to make us feel comfortable.
Brett went above and beyond to help us out. Long story, short - 3 weeks ago we had an issue with my Jeep Grand Cherokee. We thought we may not be able to make it home to Maryland, since it was late on a Sunday, and the service department was about to close and could not fit us in. Brett, the service manage, saw that we were in a bind and came outside to talk to us. He took a few minutes for a test drive and was able to diagnose the problem as a relatively minor issue with the brakes. We were able to make it home that night thanks to Brett's efforts. That is customer service! The dealership made no money on me, but definitely gained my appreciation and respect. Based on this experience, I would recommend this dealership for outstanding customer commitment and service. Thanks, Brett!