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Safford Chrysler Jeep Dodge of Fredericksburg

5202 Jefferson Davis Hwy
Fredericksburg, VA 22408

  • Sales: (888) 544-8122
  • Service: (866) 326-5230
  • Parts: (877) 893-7491

Customer Testimonials

Sales (New) - Fort Knox, KY

timandbobbiesue
Kelly Brown was our sales associate and her professionalism, genuine concern and product knowledge was superior to any other associate we have ever dealt with at any other automotive facility. She was prompt to greet us at the door, she was ready for us to arrive and had everything set up just as promised. Troy, was also instrumental in our experience as he was working our credit and hunting us the best possible deal available to us. Troy was up front,honest, and dedicated to ensuring we were happy and received the best possible deal. Of the multiple cars we have ever purchased, this was the first time we felt VALUED. I cannot express how greatful we are to SAfford of Fredericksburg and the great job Kelly an dTroy did. Furthermore, James was very helpful and knowledgeable with the finance docs, and everyone there sunday was very friendly to our children. Simply put, we felt welcomed, appreciated, and valued. Thank you again, The Cox Family
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Sales (New) - Mclean, VA

Emilli0n
Bought a 2014 Jeep Cherokee LTD in March. Great experience starting with Sharrita over the web/chat to find the car I wanted and for quotes. Drove 50 miles from Tysons on the assumption that they will be able to beat Koons. A little better selection of cars too. Met Al, very nice, knowledgeable, down to earth guy. After the test drive he prepared the numbers and with final help from Troy (nicest sales manager; he listens to you) they were able to beat the Koons WOW price. Then added another $1K off from Chrysler Connect. (had the mailed certificate but they have to check in the system too). There were no games/tactics/negotiations. All looking to have a smooth and quick transaction. Shopped extensively for weeks with five Jeep dealers in the NoVA DC MD area. Only two major players. They were the best for me.
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Sales (New) - Columbus, OH

LLDBK28
I purchased my 2011 Jeep Liberty from Safford of Fredericksburg and was very pleased with everyone, so I returned and bought my 2014 Jeep Patriot. I would recommend everyone go to Safford of Fredericksburg, the people there are amazing and I wouldn't go anywhere else to buy a new car. Joan Bays is the best Sales Manager that I have ever dealt with. Thanks again for everything. Lori
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Sales (Used) - Powhatan, VA

krudd13
I visited this dealership a week ago, and purchased a used 2007 Honda Civic Coupe. I live about an hour or so away from the dealership, and wanted to make sure everything was set for when I came to view the car. I talked with a woman named Cynthia, and she assured me everything would be ready when I visit. When I arrived she met me with all my needs, and shes so friendly. She is reliable, and trustworthy and made my car purchase less nerve racking. She worked with me to make sure everything with the car and purchase process is right. She never gave up. If you are to purchase a car at this dealership I highly recommend working with her. I have had my car for 2 weeks now, no problems. I love it! Thank you Cynthia!
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Sales (Used) - Richmond, VA

gaitherjeff
I purchased a 2012 Dodge Avenger in August 2013 and the heat either never worked or stopped working so the warranty that we were encouraged to purchase does not cover the repair of the heater coil or the 2 thermostats. This is basically a new car that at this point has not heat....this is ridiculous and all you can say is sorry. Well I won't be buying another car from this dealership. There is not way that this should be a repair that we have to pay for. We have owned this car for 7 months...sounds like a factory problem or maybe someone could tell me what certified means. Bad bad bad!!!
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Service - Washington, DC

jeeptrix
I would like to say that your team is tenacious, and thorough because my vehicle's issue was not easily duplicated, and the problem was hard to detect; the technician did not give up, and through time and an elimination process, they found the probable issue -ordered parts and had my vehicle up and running without anymore problems. Jennifer was great, she keep me up-to-date on my vehicle's progress, and had my vehicle cleaned up to the point where it looked like it was new. Everything was tight, my vehicle now drives alot better. Sincere thank you to your team for a tremendous job!
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Sales (Used) - Capitol Heights, MD

lcrobinson2
This is my third time buying a vehicle from this dealership. My last two experiences have been GREAT! On both occasions Dario was my salesman. He is friendly and if obtaining the vehicle can be done, he is dedicated to ensuring just that. We also had the pleasure of working with Chad Bishop who is the nicest guy you'll ever meet. He was both kind and patient with us. He took great care of us! :)
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Sales (Used) - Fredericksburg, VA

sapinkney
This was a great experience she worked with me let me know everything up front and no she showed me exactly how everything in my new car worked I love my new car thank you
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Sales (New) - Spotsylvania, VA

tex_07
My fiance and I, returning costumers, were interested in the 2014 Jeep grand cherokee. We took the vehicle home for the night to make sure it was something we wanted. The retail on the car 35,190. The only rebate that Jeep was offering was 500$ for a military bonus. The total with tax and everything came to about 36000. They were charging me 995$ for a destination fee, when the car was already on the lot, a 489$ processing fee, 100 for THEIR business license fee. Also on top of that they still wanted me to pay the taxes, title fees, and tags. We returned the next day and offered 33000 for the vehicle including taxes, tags, and titles. The management claimed that there was no negotiating room what so ever. They claimed the first price they gave us was the lowest amount they could go. My fiance and I were willing to negotiate between our two numbers but they flat out just said no. They did not counter our offer. We then went inside giving them to benefit of the doubt thinking that the manager would come down at least another 500$. As we walked up to the building( all of this occured outside) our sales rep was a few paces ahead of us. We noticed he made a remark to the other employees standing at the entrance. We then received dirty looks as we walked through the door. We got to the desk assigned to us and decided we wanted to stay standing as oppose to sitting down. As we were waiting for the manager and sales rep to come over, we continued to receive dirty looks from across the room. The manager then makes her way over, shakes our hand and motions for us to sit down. I declined and said that we would rather stand and that we were looking to make the conversation a short one. She then proceeded to call me "mean" and say that we were treating her sales rep poorly. She then referred to my father and mother,whom were using hands motions while they spoke. She called it "flailing their arms and yelling at the sale rep" Who doesn't move their hands or arms when speaking? My fiance then made the comment that we weren't there to make friends. Joan Bayes remark was,with an attitude, "well then i guess we're not trying to be your friend either". Coming from a manager or anyone for that matter, that was completely unnecessary and unprofessional. She then continued on her rant about not changing the price and walked away to gather papers we had no interest in seeing for the 5th time. We decided at that point to exit the building. The sales rep followed us out because we had personal belongings in their vehicle. After retrieving those the manager was back outside with the papers. I then mentioned we weren't interested in hearing what they had to say anymore and that if they could meet us close to our number we offered they were more than welcome to give us a call. Joan Bayes then blurted out that the only thing they could do was give us 1300$ off. By the way, that 1300$ refers to the amount they promised me to use to pay of the rest of my lease payments. So she wanted me to pay the 1300$ off and she would give me 1300$ for the new one. Either way you look at..... I'm not getting anything extra off. She just moved numbers around. I then said " even if I wait until July, when my lease is up, and continue to make the payments myself, and I came back to purchase this vehicle, I guarantee you would still only give me the military bonus off(500$ that i had to ask for), I wouldn't be offered the 1300$" She then said" DON'T TELL ME WHAT I WOULD DO, YOU DON'T KNOW WHAT I WOULD DO",in an extremely high tone might I add. She also said that her price would be no different then say the Safford of Richmond dealership. After her final rude remark she just walked away. So we made it a point to the sales rep that they not only lost me and my fiance as costumers, but my entire family, who happen to be jeep enthusiast's. I left the dealership today in tears from the stress of belittlement that i went through with Joan Bayes. She's not a sales associate. She's the new car "manager". I recommend to anyone that is interested in a jeep,chrysler, or dodge to drive the extra miles to the King George or Richmond dealership and skip all the drama and rip offs that come with the Safford of Fredericksburg facility. I am extremely dissapointed in the manner of which my family was treated today and I will never return as a costumer. I was lied to, belittled, and almost ripped off.
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Sales (New) - Fredericksburg, VA

fhpdblue
My daughter tried to buy a new vehicle and turn in her lease vehicle. The Sales Person (Dan) was caught in a lie several times and kept playing the back and forth game with the Sales Manager (Joan). We tried to get to a price and they would not discuss any type of deal on the price. Joan was extremely rude with us. Joan accused us of beating up on her sales person (Dan) with our questions and trying to get to a fair price. We have been in the Dealership numerous times with our vehicles and have had excellent service. I guess the staff changes their tune when it comes to selling a new vehicle which is take it or leave it because we are only in it for the money and don't care about you the customer. So today Safford Jeep/Dodge lost two customers today and we will find another dealership to turn our leases into and look to purchase new vehicles with them. As retired military, I have never been treated so poorly by a dealership in all my years of buying or leasing vehicles.
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Contact

Safford Chrysler Jeep Dodge of Fredericksburg

5202 Jefferson Davis Hwy
Fredericksburg, VA 22408

  • Sales: (888) 544-8122
  • Service: (866) 326-5230
  • Parts: (877) 893-7491

Hours

  • Monday 9:00am-9:00pm
  • Tuesday 9:00am-9:00pm
  • Wednesday 9:00am-9:00pm
  • Thursday 9:00am-9:00pm
  • Friday 9:00am-9:00pm
  • Saturday 9:00am-6:00pm
  • Sunday 12:00pm-5:00pm