Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the Parts department was so wonderfully friendly,knowledgeable,and so very helpful!Look forward to coming in and ordering any other things needed!Great employee Safford!Wish more people were as friendly as Pete!
Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of my questions and always thoroughly explain the work that needs to be done. The facility is always clean and orderly in appearance and the waiting area is very comfortable.
While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next day. While they couldn't completely resolve the issue because of time restraints with not being able to get parts in on time since I was just in town for a few days. They still did a complete 23 point check up for free on my vehicle to make sure it was safe for me to return home in a few days. Jim was the main person I dealt with and it was a pleasure. He was very thorough and courteous. During the inspection they noticed all four of my tires were in need of a change. Which I was aware of already. They brought this to my attention, but they never once made me feel pressured to actually have the work done there. I decided to go ahead and have the tires replaced. They did a great job and in a timely matter! They had a great deal on tires going on and my actual total wound up being less than what I was originally quoted. Which was a bonus! Ironically the very next day my one tire became flat because of a nail in the tread. I again called up the very next morning and they were able to get me in right away. They were so nice about it and were able to repair it for me free of charge as a courtesy and in a timely matter. I would definitely recommend Stafford Dodge of Springfield to everyone!!
I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few days later and that's when the top of the tailgate strarted to make a rubbing noise when opening and closing. I noticed some marks on both sides of the tailgate that alligned with marks on the body. This indicated there was a prior problem with the tailgate alignment or repaired damage that was not divulged at sale to me. The service department provided excellent service by sending the Journey to a body shop for repair and supplying a rental vehicle. Other than losing the use of my new vehicle for a week I am pleased with the purchase and service provided at Safford.
If they're not one of the best dealerships in the US, then they should be. My buying experience was so easy it was embarrassing. I found the truck I wanted on Cars.com and sent an email at midnight. The next morning, I had an email at 6:30 telling me the truck was in stock if I wanted to test drive it. By 9:00 am, Beverly had left a voicemail and follow-up text saying that they had pulled the truck and detailed it "IN CASE I WANTED TO TEST DRIVE IT!" One phone call later and I was on my way by 1:00 pm. By simply texting a photo of my license, Safford had multiple finance options ready when I arrived, and got me a rock-bottom interest rate that was not through Chrysler Finance. There was no pressure, just pure service. They did all that work and I still could have walked. 45 minutes and a quick call to my wife later, I got the truck I wanted for less than I planned to pay. They even took care of registering and getting the state inspection for me. From Ashley in the Online Office, to Beverly in Sales, to Leo in Management, to Brian in Finance, everything and everyone was first-class. You won't be disappointed with Safford.
Initially we spoke to Christopher Ballard about a new Jeep. Being unclear about exactly what we wanted, he was very patient and answered our many questions. When we expressed an interest, he escorted us to pre-owned vehicles where he introduced us to Sammy Harmoush. Sammy was extremely professional. He was able to answer all of our questions and it was evident that he knew his business. Not only did he give us honest and direct information, he was quite the personable gentleman. Sammy also expressed his great satisfaction with working at Safford (a really good indicator in my opinion). Next we were introduced to Brian Bishop, the finance manager. We found him to be very pleasant and fair. He was efficient and spoke highly of Mr. Harmoush. We found an amazing Jeep for a great price! We had an outstanding experience. I will write another review when I have my beautiful new Jeep serviced. I have no doubts that it will be an equally superior experience. We will definitely use Safford for future auto purchases.
Top notch service. They went way above and beyond expectations in assisting me in finding a new car. Thank you so much to Leo and Scott for helping me out. If you are looking for a super friendly salesman ask for Scott he will blow you away with his customer service
Rob provided great service and feedback regarding our Jeep. We had recently come back from a very long road trip and had warning lights. He eased my worries and found the issue in a timely manner. He called me three times to keep me updated on what was occurring with the vehicle and then explained it to me again in person. I really appreciated his patience and explanation.