Safford was one off the dealers that responded via the TrueCar inquiry. While Safford was the highest priced, their people were courteous, prompt and provided helpful information. Head and shoulders above two of the other dealerships. Their customer service is excellent. .
WORST EXPEIRENCE OF OUR LIVES BUYING A VEHICLE. of course when we walked into Safford Jeep/Dodge everything is just fabulous, rainbows and unicorns you know. Traded in a 2011 jeep vehicle for a 2014 jeep wrangler in May 2014 in June 2014 I received an email from the salesman himself declaring we owed him our warranty refund from our trade-in! What sense does that make? I paid cash for a warranty 2 years earlier, why on earth would/could that little bit of money belong to a dealership??????? Someone explain, PLEASE. 3 months later in September we get a certified letter claiming we owed over a $1000 as part of an installment agreement with them!!!!!? xxx??? We called the General Manager, Leo Nersuhkin immediately to dispute this, left at least 6 messages with him and several with a secrecy, of course like everyone else, NO RESPONSE. We couldnt understand why this dealership thought we owed them any money as we traded in our vehicle and financed EVERY THING else. Next we received a certified letter from an attorney stating we are going to be sued for the money! What a terrifying thought, all the time we spent trying to resolve this and they never responded until this letter that threatened a civil suit against us. BEYOND STRESSFUL. We immediately respond in like with a certified letter sent to the attorney of this dealership and to the GM of the dealership...... that was the first week of October 2014. We never heard back from them.......UNTIL MAY 2015(ALMOST 8 MONTHS LATER) VIA MAIL GIVING US A DATE FOR CIVIL COURT. This issue is still unresolved but I can tell you that if you think of buying a vehicle from these bottom feeders......take your attorney with you, paying him/her will be the best money you ever spent!!!
Rob Stocking and Gill Brown from Service have been attending to my cars for many years.
They have exemplified honesty and trust. I can always count on them to listen to my car concerns
and offer helpful information as well as get the joy done. I highly recommend these guys as an
asset to Safford Dodge.
Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the Parts department was so wonderfully friendly,knowledgeable,and so very helpful!Look forward to coming in and ordering any other things needed!Great employee Safford!Wish more people were as friendly as Pete!
Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of my questions and always thoroughly explain the work that needs to be done. The facility is always clean and orderly in appearance and the waiting area is very comfortable.
While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next day. While they couldn't completely resolve the issue because of time restraints with not being able to get parts in on time since I was just in town for a few days. They still did a complete 23 point check up for free on my vehicle to make sure it was safe for me to return home in a few days. Jim was the main person I dealt with and it was a pleasure. He was very thorough and courteous. During the inspection they noticed all four of my tires were in need of a change. Which I was aware of already. They brought this to my attention, but they never once made me feel pressured to actually have the work done there. I decided to go ahead and have the tires replaced. They did a great job and in a timely matter! They had a great deal on tires going on and my actual total wound up being less than what I was originally quoted. Which was a bonus! Ironically the very next day my one tire became flat because of a nail in the tread. I again called up the very next morning and they were able to get me in right away. They were so nice about it and were able to repair it for me free of charge as a courtesy and in a timely matter. I would definitely recommend Stafford Dodge of Springfield to everyone!!
I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few days later and that's when the top of the tailgate strarted to make a rubbing noise when opening and closing. I noticed some marks on both sides of the tailgate that alligned with marks on the body. This indicated there was a prior problem with the tailgate alignment or repaired damage that was not divulged at sale to me. The service department provided excellent service by sending the Journey to a body shop for repair and supplying a rental vehicle. Other than losing the use of my new vehicle for a week I am pleased with the purchase and service provided at Safford.