I would definitely recommend Al to everyone who wants the ultimate buying experience while purchasing a vehicle. He is very knowledgeable about his product and has a very kind heart. He really listens to the customer further understanding their needs and wants. In addition, when it comes to servicing the customer, Marilyn really understands what it takes to keep a customer coming back wanting to purchase from the same dealership. In the same year, we purchased a Chrysler 300S John Varvatos and less than 10 months later, we went back and purchased a 2014 Dodge Ram truck. All due to the treatment we received from Al and Marilyn.
Great Car! This is my 3rd Chrysler. In my opinion no other car company can match Chrysler's styling. Everyone who sees it compliments me on my beautiful car. My last Chrysler was a 300M which I drove for 16 years! This car is like that old 300M but loaded with all the latest technology upgrades. And the staff at Safford is outstanding. They're both polite, and knowledgable. I want to single out one of your sales staff, Al Ailee. He answered all of my questions during the initial sit-down. At no time did I feel the slightest pressure to buy a car from Safford. When I made the decision to buy my 200c Al spent a lot of time with me, going through all the features of the car and answering all my questions. Believe me, this took some time because of all the technology in cars these days, and Al was very patient at all times. The bottom line is I would not hesitate to buy my next car from Safford and I'd hope that Al was the sales person. He's a keeper.
I made a appointment to have a P-64 software update. When I arrived at the service department I was greeted by Gill Brown. Gill downloaded information from the computer system on my 2014 Jeep Grand Cherokee, and found a couple additional software updates that could be installed during this service appointment.
We waited in the customer lounge, while the updates were completed. The work was completed in a timely and professional manner.
I've purchased Dodge and Chrysler vehicles most of my life and have found them to be excellent vehicles. The service departments and staff were not! Not until I met the gang at Safford. My truck had a problem on a return trip from West Virginia to Myrtle Beach and I lost all of my dash electronics and my wipers, during a snowstorm, while traveling south on I-95. I remembered where the Dodge dealership was located in Fredericksburg and made it there with my truck. I explained my problem to Chris Atchision who immediately took my truck into the service area and with a few minutes his mechanics had diagnosed the problem. They not only found the problem but they fixed it and had me back on the road within 2 hours. I had also had a problem with my heater when I was in WV and my son was able to remove the broken part and it was lying on the floorboard so that I could get it fixed when I got home. Shawn saw it, knew what it was by sight, explained what had happened inside the heater box, and then took me around to the parts department where I obtained the correct part to fix the problem. Shawn was ready to take his time to go ahead and fix it then but I chose to get back on the road so that I could get ahead of the storm. My fortunate stop at Safford Dodge had renewed my faith in Dealership Service Departments. Safford has the most caring, dedicated, and knowledgeable group of employees I have ever met. Dodge, Chrysler and Jeep all need to take a look at how this entire staff performs their jobs and copy that thoughout their dealerships. They are the model of how a customer, no matter where they live or where they purchased their vehicle, should be treated!!!!!! Thank you everyone at Safford!
Couldn't be happier with the level of service that we have received from Safford. From the first time we went back in May and throughout the year it has been exemplary. Dario has been a great person to deal with. Patient, understanding, and most of all no pressure at all. We like Safford so much that this past Saturday I went back and bought a FIAT ABARTH. Dario once again was awesome. The experience was so great that I felt I was talking to a friend.
Thanks Dario. I told you I'd be back for an ABARTH. Keep up the good work and we'll see you next time.
The staff at Safford is great!!! I went to the dealership not expecting to purchase a new Charger but Al Allee, Joan, Leo, and Mr Southhall made it easy. They did everything they could to insure I was comfortable and made this purchase of my first new car flawless. I would recommend Al Allee to everyone who is looking to purchase a car. Thank you everyone at Safford Dodge for making my first new car purchase a wonderful experience.
I have 3 vehicles I purchsed from Safford. From the sales staff to the maintenance staff I could not be happier!! Safford keeps apologizing for any problems I may have. I have to keep reminding them that it is not a problem if it is fixed and boy have they delivered. On time and on schedule. The staff at Safford is nothing short of 'Top Notch' and this is why I am part of the Safford family!
I had gone in on a Saturday to look at a very nice, used Jeep Wrangler that was priced very reasonably. The Jeep itself was in excellent condition and the salesman that I personally dealt with was helpful although he seemed a tad inexperienced. After spending well over an hour wrangling over the price that I was to pay and a minor issue that needed to be corrected on the Jeep I let the salesman know that I wanted to think about the deal overnight and not rush too quickly into making a decision. He was very accommodating and even offered to let me drive the Jeep home that night while I debated the merits of this purchase. I declined this generous offer and his last request to me was to speak with the used car sales manager before I left to let him know what I was doing. This individual seemed pleasant enough as I chatted with him about my decision and we shook hands before I left. The next day while at work I called the salesman and asked if there was any movement on my last price offer and he placed me on hold while he went to check with the manager. When he came back to the phone he told me "not to kill the messenger" but the used car sales manager had pulled the previous offer from the table! I could not believe this as the manager said nothing to me the prior evening, when I had spoken with him, about the offer expiring at the close of business and if I left it would be rescinded! Needless to say I was pretty upset at being treated this way, it was, in my opinion, unprofessional and a very poor example of customer service. I will not be going back to this dealer if this is how they treat their prospective customers, especially their new ones!
We worked with your salesman Sammy Harmoush, he showed us many trucks before we decided on what we needed, he was friendly and patient, Steve Stewart and Daniel couldn't have been more helpful all three men were outstanding. It was a good experience.