We recently relocated from a small town in Tennessee. My plan was to trade my car in at my hometown dealership when I was ready. I started looking locally to find the car model I was interested in. When I walked into Safford, I felt like family. Beverly, my salesperson, was very knowledgeable and patient. I also met Jeff the manager and I felt like I had known these folks forever. I left the dealership that night to sleep on my decision, I went back the next day and purchased a Dodge Dart. My only regret is that I should have bought the car immediately and not waited a day! They have won my business as long as I live in Virginia!
The dealership was straightforward, professional, and very fair with their pricing. They drove the specific vehicle that I wanted from one of their other stores and delivered it on the same day. Even with the delivery time, the entire process was very efficient. Although one of the options that we thought was on the vehicle turned out to be missing, I was able to negotiate with the dealer to have that feature added later on for a very reasonable cost. I would definitely recommend this dealer for both vehicle services and sales.
Beverly Riley was refreshingly real and focuses on building relationships and not just "making a sale" attitude. I felt that she was more than willing to go over my questions over and over again with a smile and an attitude that illuminated her natural personality. You just cannot learn her style. You are born with it.
We came to the dealership with very specific "wants". Bev Riley listened and noted all of our requests and provided us with what we were looking for from Safford's stock. Thanks Bev! We love our new car!
Went to Safford looking at Ram Trucks. Sales Person Diana Beltran, and Sales Manager Leo treated me like gold, and made me an excellent quote on a truck. I went home to discuss with wife, she did not think I should get the truck at this time. Long story, I cancelled the order, and the staff could not have been more understanding. I promised them I would be back to buy when ready, and I am going back very soon to get my truck!
Best dealership I have ever dealt with!!
We came in for a specific Jeep--Safford of Fredericksburg was the only place that had it. We were very pleased with our experience, Larry, our salesman, did a great job and we were very impressed with Kevin, whom made sure we were happy and went home with the Jeep (and payment) we wanted. The only time I felt pressured and unhappy with my experience was in the finance room. Our deal could have been a very easy and un-lengthy transaction however we were pressured over and over to 'add-on's" like extended warranties, additional insurances and protective coatings. We had already come to an agreement with the GM and were completely satisfied with our price, payment and were ready to sign and go. An additional, unnecessary 1-2 hours was her trying to finagle a way to include an add-on into our price. Also, she was to send us a check for my trade-in, that was to be sent the same week we bought the Jeep (its now been over a month and we hadn't received it). After NUMEROUS un-returned voicemail's and e-mails to this particular person, I got in touch with the finance director who replied to me within 10 minutes and dropped a check in the mail that day. (It felt as though since we didn't elect to any of her add-on's, she didn't want to deal with us anymore). Overall we were VERY pleased and they made up for any short comings of one person. They definitely have made a lifetime customer of me.
Dario was super helpful and made my buying experience easy and painless. He was very professional and knew just about everything about the vehicle but the one thing that set him apart from other dealers is the way he was with my 2 year old daughter! He was patient and friendly with her which impressed me and my wife. I would recommend him and Brian to everyone I meet! Even though I live in Fairfax I think me and wife would come back down to Fredericksburg again just to deal with Dario and Brian again. Great experience!